Due to the customization of our products, we don't accept returns, exchanges, or cancellations. We highly suggest to read product description and refer to sizing chart before ordering.
All orders are shipped through United States Postal Service (USPS). Please allow 1-2 weeks to process orders.
We are not responsible for orders shipped to an incorrect address. The Not So Perfect Mom ships all orders based on the address given at the time the order is placed. Please verify your address before placing your order. If your order contains the wrong address please notify us via email firstname.lastname@example.org. If the customer enters an incorrect address on a package that has been sent out, the customer must reach out to the carrier to intercept the package.
If a package is returned to us for any reason (i.e. damage during delivery, incorrect address) we will issue a replacement or store credit.
We are not responsible for lost or stolen packages that are marked delivered to a customer. It is the customer's responsibility to reach out to the carrier to resolve any issues with lost or stolen packages.
If you have any problems with your order, please email email@example.com and we will get you taken care of immediately.