Shipping & Return Policy

At The Not So Perfect Mom, every item is made in small batches with lots of love. Because of this, all sales are final and we do not accept returns or exchanges.

That said — We want you to be happy with your order! If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at support@thenotsoperfectmomshop.com. We’ll gladly make it right with a replacement or store credit.

Please Note:

  • Colors may vary slightly from what you see on your screen due to different monitor settings.

  • Items must be unused and in their original condition to qualify for a replacement. It must be returned unworn, free of makeup, perfume, deodorant, animal hair, and stains, with tags and original packaging.

  • Store credit or replacements are issued at our discretion based on the situation.

We highly suggest to read product description and refer to sizing chart before ordering.

Drinkware are also final sale due to their nature.

Customers are responsible for return shipping cost. Please email support@thenotsoperfectmomshop.com for further instructions on how to return with your original order number.

All orders are shipped through United States Postal Service (USPS). Please allow 1 week to process orders.

We are not responsible for orders shipped to an incorrect address. The Not So Perfect Mom ships all orders based on the address given at the time the order is placed. Please verify your address before placing your order. If your order contains the wrong address please notify us via email support@thenotsoperfectmomshop.com. If the customer enters an incorrect address on a package that has been sent out, the customer must reach out to the carrier to intercept the package. 
 
If a package is returned to us for any reason (i.e. damage during delivery, incorrect address) we will issue a replacement or store credit.

We are not responsible for lost or stolen packages that are marked delivered to a customer. It is the customer's responsibility to reach out to the carrier to resolve any issues with lost or stolen packages. 

If you have any questions or problems with your order, please email support@thenotsoperfectmomshop.com and we will get you taken care of immediately. 

Thank you for supporting a small business and embracing the not-so-perfect side of motherhood 💕